Term and Conditions

Last Updated: [Insert Date]

1. Our Commitment to You

At TenderHug Baby, we’re parents too. We’ve created this shop to provide thoughtfully designed baby essentials that meet the highest safety standards. These terms reflect our commitment to transparency and your family’s wellbeing.

2. Website Use & Intellectual Property

2.1 Permitted Use

Our website is intended for:

• Parents and caregivers seeking quality baby products
• Personal, non-commercial shopping
• Learning about proper baby care through our resources

2.2 Restrictions

You agree not to:

• Copy, modify, or distribute our content without permission
• Use our product designs or branding commercially
• Attempt to access other users’ account information
• Introduce harmful code or disrupt site operations

2.3 Our Content

All content (product designs, text, images, logos) is owned by TenderHug Baby or our licensors and protected by international copyright laws.

3. Product Information

3.1 Product Descriptions

We take care to accurately describe our:

• Baby care essentials (bath, bedding, feeding accessories)
• Safety-certified products meeting international standards
• Gentle, non-toxic materials suitable for delicate skin

Colors may vary slightly due to monitor settings. Dimensions are approximate.

3.2 Age Recommendations

Our products carry age recommendations based on:

• Safety testing results
• Developmental appropriateness
• Choking hazard assessments

You are responsible for following all age guidelines.

3.3 Non-Returnable Items

For health protection, we cannot accept returns on:

• Breast pumps and accessories
• Bath & health products
• Clean & sterilization items
• Opened personal care products

4. Ordering & Payment

4.1 Placing Orders

When you order, you:

• Confirm all information is accurate
• Agree to pay the total amount shown
• Acknowledge any custom/duty fees are your responsibility

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We never store full credit card numbers.

4.3 Order Processing

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive confirmation emails at each stage.

5. Shipping Policy

5.1 Shipping Options

We offer:

• Standard Shipping ($12.95): DHL/FedEx, 10-15 business days
• Free Shipping: EMS for orders over $50, 15-25 business days

5.2 Delivery Areas

We ship worldwide except:

• Most Asian countries
• Remote areas without reliable carrier service

5.3 Delivery Issues

While we carefully package all items, please:

• Inspect packages immediately upon arrival
• Report any damage within 48 hours
• Provide photos of damaged items/boxes when requested

6. Returns & Refunds

6.1 Return Window

You may return most items within 15 days of delivery if:

• Products are unused and in original condition
• All tags and packaging are intact
• You include the original receipt

6.2 Return Process

1. Email [email protected] within 15 days
2. Include your order number and reason for return
3. Wait for our return authorization
4. Ship items to our Louisville facility at your expense

6.3 Refund Timing

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable.

7. Customer Responsibilities

As our valued customer, we ask you to:

• Provide accurate shipping/billing information
• Review all product safety information before use
• Supervise children when using our products
• Follow all care instructions to maintain product safety
• Contact us promptly with any concerns

8. Our Liability

8.1 Product Use

While our products meet rigorous safety standards, we cannot guarantee prevention of all accidents. Proper adult supervision is always required.

8.2 Website Availability

We strive for 24/7 site availability but aren’t liable for temporary outages due to maintenance or circumstances beyond our control.

8.3 Limitation of Liability

TenderHug Baby’s total liability for any claim related to our products or website shall not exceed the purchase price of the item in question.

9. Privacy & Data Protection

We protect your personal information as described in our separate Privacy Policy. By using our site, you consent to our data practices.

10. Changes to These Terms

We may update these terms periodically. The current version will always be posted here with the effective date. Continued use after changes constitutes acceptance.

11. Contact Us

Our Louisville-based customer care team (real parents who use our products!) is happy to help:

Email: [email protected]
Mail: 1042 White Lane, LOUISVILLE, US 62858