At TenderHug Baby, we understand that when you’re preparing for your little one’s arrival or caring for your growing baby, every moment counts. That’s why we’ve designed our delivery services to be as thoughtful and reliable as our baby products – giving you one less thing to worry about in your parenting journey.

We ship globally to help parents everywhere experience the TenderHug difference (excluding some remote areas in Asia and other locations). Wherever you are, we’re committed to getting your baby essentials to you safely and efficiently.

Shipping Options Designed for Parents

Standard Shipping (10-15 business days after dispatch)

For parents who want their items a little faster, our standard shipping uses trusted carriers DHL or FedEx. Your order will typically arrive within 10-15 business days after we dispatch it from our Louisville headquarters.

Shipping fee: $12.95 USD

Free Shipping (15-25 business days after dispatch)

Because we believe in making quality baby care accessible, we offer free shipping on all orders over $50 USD via EMS. Perfect for parents planning ahead for those essential nursery items or stocking up on baby care must-haves.

Delivery timeframe: 15-25 business days after dispatch

Our Delivery Promise

Every TenderHug Baby order receives our signature care:

  • 1-2 business days order processing time (excluding weekends and holidays)
  • Carefully packaged to protect your precious baby items
  • Email notifications at every stage – when your order is received, processed, and shipped
  • Tracking information provided for all shipments

Parent Tip: For baby showers or special occasions, we recommend ordering at least 4 weeks in advance when choosing free shipping to ensure timely arrival.

Easy Returns Because Parenting is Unpredictable

We stand behind our products with a 15-day return policy from the date of delivery. If any item doesn’t meet your expectations (though we work hard to ensure it will!), simply contact us at [email protected] to initiate a return.

Have Questions About Your Order?

Our Louisville-based customer care team (yes, real parents who use our products too!) is always happy to help. Contact us at [email protected] for any delivery inquiries or special requests.

From our family to yours, thank you for trusting TenderHug Baby with your little one’s care essentials. We’re honored to be part of your parenting journey and promise to deliver not just products, but peace of mind.

Note: Delivery times are estimates and may vary slightly depending on customs processing in your country. Some remote areas may have longer delivery times or additional restrictions.